Terms of Service

Agreement and scope

These terms form an agreement between you and rmwatermark.net (“we”, “us” or “the service”) for access to and use of the rmwatermark.net website, online tools and API. By accessing or using the service, you agree to these terms. If you do not agree, please stop using the service.

We may update these terms to reflect changes in the service, technology or law. An updated version takes effect when published on this page, and we will highlight material changes. You may use the service only for images you own or are otherwise authorised to edit, and you are responsible for ensuring your use complies with copyright, privacy and other applicable laws.

The service

The service provides AI-assisted image processing, including automatic background removal, watermark removal, batch processing, in-browser image editing and an API for developers. The features, available modes, credit prices and processing behaviour are those shown on the relevant pages and in the documentation.

We may add, change or discontinue features. Where a change affects rights you have already paid for, we will handle it in accordance with applicable law.

Your content and licence

You retain the rights you hold in the images you upload and in the results generated from them. To operate, maintain and improve the service, you grant us a non-exclusive, worldwide, royalty-free licence, with the right to sublicense to our service providers, to store, copy, transmit and process the content you submit, only as necessary to provide the service. We do not publish or sell your images.

You confirm that you have all rights and consents needed to upload, edit and use the content, including any rights relating to other people's likeness, privacy or works.

Acceptable use

You must follow the rules below:

• Process only images that you own, created or are authorised to edit. Do not remove, obscure or alter watermarks, logos, copyright notices or other ownership information on content you do not own or have permission to edit.
• Do not upload or process unlawful, infringing, malicious or privacy-invasive content.
• Do not attack, scan, probe or circumvent the service's security measures, access controls, rate limits or billing systems.
• Do not copy, resell or rent the service, or use it to build a substantially similar or competing product.
• Do not use the service to create or spread misinformation, commit fraud, harass others or violate the law.
• Do not make excessive automated requests that disrupt the service or affect other users.

Accounts and credentials

You create an account through one of the supported third-party sign-in methods and must provide accurate information. Keep your account credentials and API keys secure. You are responsible for all activity carried out with your credentials. If you become aware of unauthorised use, notify us promptly.

Accounts and keys are for you or your organisation and may not be transferred or shared. We may limit or suspend access for security, abuse or unpaid-balance reasons.

Processing, credits and jobs

AI results may contain errors, artefacts or changes you did not intend. Review every result before use and keep your original files.

Credits are deducted only when a job completes successfully and settles; failed or timed-out jobs are not charged. A single job has a processing deadline of 15 minutes. A network interruption or closed page does not by itself mean a job failed, so check your job history before resubmitting.

Credits have no monetary value, are non-transferable and cannot be exchanged for cash. Their validity and consumption rules are those shown on the pricing and checkout pages. Results may vary with the model, input and service changes, and we do not guarantee any particular outcome.

Prices, subscriptions and refunds

Prices, credit amounts and validity periods are those shown on the pricing page and at checkout. We may change prices prospectively; changes do not affect purchases already completed, and we will give reasonable notice before they take effect.

If subscriptions are available, a subscription renews automatically for the period shown at checkout until you cancel it on the billing page. After cancellation, benefits for the paid period remain available. Payments are processed by Stripe or another payment provider. You authorise the charge for the amount and method you select and agree to pay applicable taxes.

Except where required by law or stated otherwise, payments are non-refundable. Refunds and payment disputes are reviewed manually against payment and credit records. A refund issued through the payment provider does not automatically adjust credits in your account. We may suspend an account and pursue amounts owed in the event of a chargeback or payment dispute. Nothing in these terms limits consumer rights you have under mandatory law.

Image retention

Uploaded images and generated results are scheduled for deletion about one hour after upload. Download links are time-limited and expire. Download your results promptly and keep your own backups. Outages, queue backlogs or third-party storage issues may delay cleanup.

Do not use the service as file storage, backup or long-term hosting. After images are deleted, job, credit, billing and security records may be retained for operation, reconciliation, dispute handling and legal compliance.

Intellectual property

The service and its software, interface, text, graphics, trademarks, models and algorithms are owned by us or our licensors. You may not copy, modify, reverse engineer, decompile, distribute or create derivative works from them, or remove proprietary notices, without our written permission. These terms grant you no rights other than those expressly stated.

If you send us feedback or suggestions, we may use them without compensation to improve the service.

Disclaimers and liability

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, continuous availability, freedom from errors and accuracy of results.

We are not liable for indirect, incidental, special, punitive or consequential losses, including lost profits, goodwill, data or opportunities, arising from use of or inability to use the service. To the extent permitted by law, our aggregate liability will not exceed the amount you actually paid for the service in the twelve months before the claim arose.

These limits do not apply to intent or gross negligence, death or personal injury, or liability that law does not permit us to exclude or limit. You are responsible for evaluating results and for the risks of using them; always keep your original files.

Changes, suspension and termination

We may change, suspend or discontinue all or part of the service for maintenance, upgrades, security or business reasons. If you breach these terms, are suspected of infringement, abuse resources or owe payment, we may restrict, suspend or terminate your access and remove relevant content where appropriate.

You may stop using the service at any time or request account deletion. On termination, your right to use the service ends immediately, and payments already made are non-refundable except as required by law. Provisions that by their nature should survive, including intellectual property, disclaimers, liability limits and dispute provisions, continue to apply.

Account deletion

You may request account deletion through the support channel published on the website. We will take reasonable steps to delete or anonymise account-related data. Information needed to meet legal obligations, reconcile finances, prevent fraud or handle disputes may be retained for as long as necessary.

After deletion, content you previously generated or downloaded, and copies others have saved, are not affected; job and transaction records may remain for audit purposes.

API use

By using the API, you agree to this section and the limits described in the documentation. Store API keys securely on your server, and do not publish, share or provide them to third parties. Do not resell API access. Respect the rate, concurrency and fair-use limits published in the documentation, and do not use multiple accounts or keys to circumvent them.

The API is provided “as is”; we may change endpoints, limits or availability, or discontinue it. Evaluate the API before relying on it and maintain a fallback. You are responsible for losses and liabilities arising from your integration, leaked keys or non-compliant calls.

General

These terms are the entire agreement between you and us regarding the service and replace prior arrangements on the same subject. Our failure or delay in exercising a right is not a waiver of that right. If a provision is found invalid or unenforceable, the remaining provisions continue in effect, and the provision will be interpreted as closely as possible to its original intent.

You may not assign your rights or obligations without our written consent; we may assign them in connection with a merger, acquisition or transfer of the service. These terms are provided in Chinese and English; other language versions are for convenience only. If the Chinese and English versions conflict, the Chinese version prevails.

These terms do not limit any mandatory rights available to you under the law of your place of residence. The parties should first try to resolve disputes amicably; otherwise, a dispute may be submitted to a court with jurisdiction.

Contact

If you have questions about these terms, wish to exercise your rights or report a violation, contact us through the support channel published on rmwatermark.net. We will respond within a reasonable time.